You can acquire your checked baggage during your ticket purchase, or after buying your ticket. Check the checked baggage specifications below:  

Each checked baggage corresponds to a single volume of up to 23kg. If this weight is divided in two or more volume, each volume will be charged as additional baggage. 

To find out how to purchase your luggage according to your type of flight, check on the examples below:

Round trip flight

If you want to check your luggage on the round trip, you must purchase one piece of luggage for each segment:
1 contracted luggage for the outbound and 1 contracted luggage for the return.

You can also purchase more than one piece of luggage for each segment, according to your needs.

Connecting flights

Baggage purchases are valid from origin to final destination, regardless of the stopover or flight connection.

Stopover 

If you have luggage, you must remove it during the stop and, if necessary, hire the service to dispatch it when you are going to re-embark.
In other words, the checked baggage service is optional for each segment. 

If you are traveling with a baby, who is up to 2 years old, you can check in a car seat OR a stroller (which can be made up of several parts, as long as it is part of the same element) OR a baby carrier per child as an extra deductible, free of charge. On domestic flights, if you need to bring other items, they will be deducted from the parents' or guardians' baggage allowance. On international flights, you are only entitled to carry-on weighing up to 10 kg.

Customers in need of special assistance who use support items (such as a wheelchair, for example) can transport one of these at no additional cost. If the customer has more than one item, GOL offers an 80% discount on the amount charged for excess baggage in cases of transporting essential technical aids or medical equipment. Learn more about boarding for people with permanent physical or physical disabilities and temporary reduced mobility.

Regardless of the concept of baggage allowance applied to the flight (weight or piece), GOL accepts a maximum of 5 pieces per customer.

For security reasons, baggage that exceed the excess free allowance will only be accepted on the customer's original flight if there is no weight or space restriction on the aircraft. If the customer so wishes, GOL may send the excess baggage on the next available flight, and the customer will be responsible for collecting the baggage at the destination airport.

For a relaxing and more practical trip, it is essential to know in advance what is allowed or not to be checked in luggage. It is also important to know which items require prior authorization from GOL.

Non-toxic and non-flammable aerosols

Aerosols for sports or domestic use (excluding toiletries) are permitted exclusively in checked baggage.
The total quantity of these products carried by each passenger must not exceed 2 kg or 2L, and the individual quantity of each product must not exceed 500 g or 500 ml.
Aerosol discharge valves must be protected by a cover or other means to prevent accidental release of their contents.

Personal hygiene or medicinal items

You can take personal hygiene items or non-radioactive medicinal items including aerosols, as long as: 

• The total net quantity of all referenced items carried by a single passenger (both in carry-on and checked-in luggage) does not exceed 2kg or 2L;
• The net amount of any individual item does not exceed 500g or 500 mL;
• Aerosol decompression valves are protected by a capsule or other suitable means to prevent involuntary release of their contents.

This category includes products such as atomizers, perfumes, colognes and medicines that contain alcohol.

See more information about transporting personal hygiene or medicinal items in the "Carry-on" tab.

Alcoholic beverages

Carrying beverages in your carry-on will depend on the alcohol content and the type of flight. Remembering that permitted beverages can only be transported by people over 18 years of age and must be in leak-proof, labeled and sealed packaging. Otherwise, transportation may be denied.

Up to 23% alcohol content by volume:

• Domestic flight: no quantity restrictions;
• International flight: up to 100ml or 3.4 ounces per bottle (valid for any type of liquid, alcoholic or not).

From 24 to 70% alcohol content by volume 

• Domestic flight: each passenger can take up to 5L or 169 ounces in containers that are not larger than 1L or 33.8 ounces.
• International flight: up to 100 mL or 3.4 ounces per container. For beverages purchased at duty-free shops or on aircraft, the 100 mL limit is not applicable

More than 70% alcohol by volume. 

• Totally prohibited in any circumstance and type of flight.

See more information about transporting alcoholic beverages in the "Carry-on" tab.

Non-flammable and non-toxic gas cylinder

Small bottles of gaseous carbon dioxide used by passengers to drive mechanical limbs are permitted. Replacement bottles of similar size can also be carried to ensure adequate supplies for the duration of the trip.

Please note: this item can also be taken on carry-on.

Insulating packaging with liquid nitrogen

Insulating packages containing refrigerated liquid nitrogen fully absorbed in porous material and intended for the transport of non-hazardous products at low temperatures are allowed.
The package design must not allow pressure to build up inside the container or release any amount of liquid nitrogen, regardless of the position of the insulating package.

 

Please note: these items can also be taken on carry-on. 

Uninfected animal specimens

They can be transported in containers containing small amounts of formaldehyde, ethanol, isopropanol or other alcohols. To receive more information about packing instructions, please contact our Customer Service: 0800 704 0465.

 

Please note: this item can also be carried in carry-on.

Led lamps

Led lamps for personal or domestic use are allowed as long as they are transported in their respective sales packages.

 

Please note: this item can also be carried in carry-on.

Disposable materials – Restricted only in Fernando de Noronha

Your baggage can contain: 

• Plastic bottles with a capacity of less than 500 mL;

• Disposable plastic products, such as straws, cups, plates, cutlery and bags;

• Styrofoam container packaging intended for food and beverage packaging;

• Other disposable products composed of polyethylene, polypropylene and/or similar.

 

Please note: this item can also be carried in carry-on

Hydrocarbon gas hair curlers

The established limit is one unit per passenger, as long as the safety cover is well placed over its heating element.

Refills of gas for these modelers are prohibited, both as hand luggage and as checked baggage.

 

Please Note:  if you prefer, you can carry the hair curler in your hand luggage. In this case, however, it cannot be used during the flight under any circumstances.

Engines with internal combustion or electric motor

You can check internal combustion engines with a reservoir as long as they have never been in contact with liquid fuel. That is, there should be no fuel left inside the equipment

Medical thermometer

It is allowed to take a small medical thermometer containing mercury, for personal use, as long as it is packed in a protective packaging

TVs and computers

Televisions can be checked in as baggage at check-in. The equipment is accepted only in the original packaging or properly packed, identified with a "Fragile" sticker. Some rules:

• The devices must be LCD, plasma or LED

• Must be up to 62 inches and no more than 45 kg (check local restrictions).

TVs with larger dimensions only as cargo by GOLLOG.

 

Important: Your laptop can only be transported as carry-on baggage.

Food and ice

All perishable products and food in general must be packaged in leak-proof, accidental opening or odor-proof packaging. In the case of fish (fish, crustaceans and other seafood), the packaging must still be placed inside styrofoam boxes lined internally and externally with a resistant plastic bag.

The transported ice must be in gel form or in insulated and airtight plastic bags. If you have any questions, just contact our customer service: 0800 704 0465.

Check out more information about transporting food and ice in the "Carry-on" tab.

Declared baggage

You can declare the value assigned to a certain item of your checked baggage if it exceeds the Special Drawing Rights (DES), which are BRL 5,511.30 at the exchange rate on 03/07/17. For this declaration, you need to download and complete the special luggage value declaration form describing the quantity, item and value. 

In addition, you must pay a supplementary fee of 35% on the value of the declared items. GOL has the right to check the contents of the baggage whenever there is a declared value.

Items such as cash, checkbooks, bank documents, bills of exchange, bank or credit cards, contact lenses, photographic equipment, business equipment, computer equipment and software, electronic equipment, fragile items, vital medication, negotiable papers, documents personal or commercial items, works of art, items of sentimental or priceless value or other items of similar value are excluded from the declaration and will not be accepted as declared baggage.

Important: GOL does not accept declared baggage if the customer's travel itinerary contains flights operated by other companies, even in the case of flights operated by other partner companies, sold by GOL.

Wheelchair with lithium-ion batteries

Permitted exclusively as checked baggage. Main recommendations:

• The battery must not exceed 300 Wh;
• Additional batteries must respect the limit of one battery up to 300 Wh or two batteries up to 160 Wh each;
• The battery must be securely attached to the mobility aid, with its terminals protected and circuits isolated.

 

 
Important: when possible, the battery should be removed from the mobility aid and placed in the cabin's baggage compartment, which is above the seats (bin). 

Wheelchair with spillable batteries

It is permitted exclusively as checked baggage. The wheelchair – or other mobility aid equipped with a spillable battery must:

• Be able to be loaded, accommodated, fixed and unloaded in a vertical position;
• The battery must be disconnected, securely fastened to the equipment and with its terminals insulated to avoid accidental short circuits.

 

 
Important: if the wheelchair or mobility aid cannot be loaded, accommodated, fixed or discharged in an upright position, the battery must be removed. Disconnected batteries must be transported in sturdy, rigid packaging.

Wheelchair with non-spillable wet batteries

Permitted exclusively as checked baggage. The wheelchair – or other mobility aid equipped with a non-spillable battery – must:

• Be shipped with the battery disconnected and have its terminals isolated to avoid accidental short circuits;
• Be securely attached to the wheelchair or mobility aid.

Non-flammable gas cartridge

Authorized by the air transportation operator, each passenger can take up to two small cylinders of carbon dioxide. The cylinders must be placed in a self-inflating life jacket and must have a maximum of two cartridges for replacement.

For other devices, up to four cartridges with a capacity of up to 28 g are allowed. Cartridges must be packaged in such a way that they cannot be accidentally activated.

 

  
Please note: this item can also be carried as carry-on.

Home appliances

As long as they are properly packaged, you can check a mixer, coffee maker, microwave, and similar appliances.

 

 
Important: GOL does not carry stoves, washing machines or equivalent because of their weight and dimensions. In these cases, you can use GOLLOG's services for transportation. Items such as refrigerators and freezers are not allowed on planes, as they contain a gas considered dangerous for aircraft.

Small appliances can be transported as carry-on. See the rules in the "Carry-on" tab.

Dry ice (CO2)

The quantity must not exceed 2.5 kg per passenger, when used to pack perishable products or when approved by the carrier.
Checked baggage must be marked with "dry ice" or "solid carbon dioxide" in addition to indicating the weight of the dry ice.

For more information on transporting dry ice, see "Carry-on".

Musical instruments

These instruments can be shipped as long as they are packed in a rigid and appropriate case. In the case of cellos, you can buy an extra seat to take them in the guest cabin.

 The berimbau may not be accepted by the local Airport Administration, so we recommend prior consultation.

 

  
Important: GOL is not responsible for damage caused to the equipment during transport.

Small musical instruments can be carried as hand luggage. Know the rules in the "carry-on" tab.

Sports Goods

• Surfboards and stand-up paddle boards must be checked exclusively, but provided they are packed in their own covers;

• Bowling balls must be checked in and properly packaged;

• Skateboards are only transported as checked baggage and must be properly protected. If it does not have its own cover, it can be packed with any material that protects it, such as bubble wrap;

• Bike: if it has a rim greater than 20, the bike must have its pedals removed or packed in foam. Then the handlebars must be turned parallel to the frame (or their ends must be wrapped) and the front wheel must be removed and affixed to the frame. The bicycle must be in its own packaging or in its original packaging. Bikes with a rim smaller than 20 only need to be packed properly;

• Ski and snowboard: both poles and boards must be checked in their own covers;

• The kayak cannot be checked in, except for the oars. Depending on the measurements, it is only transported by GOLLOG, GOL's cargo division;

• Diving materials: the oxygen cylinder can only be transported if it is empty and with the valves open.

Some sports accessories, such as diving masks and ski goggles, among others, can be transported as carry-on. Check the rules in the "Carry-on" tab.

Avalanche rescue backpack

It is possible to carry only one backpack per person, containing a non-toxic and non-flammable compressed gas cartridge. The backpack must be packed in such a way that it cannot be accidentally activated. The airbags (air pockets) inside the backpack must be equipped with pressure relief valves.

Contact our Customer Service (0800 704 0465) for more information. 

 

Please note: if you prefer, you can carry this item in your carry-on.

Ammo (cartridges for weapons)

• Ammunition is permitted in checked baggage provided that in quantities not exceeding 5 kg per passenger for personal use (division 1.4S, UN 0012 or UN 0014 only);
• Ammunition with explosive or incendiary projectiles are not allowed;
• The quantities of ammunition allowed for more than one person must not be packed in the same volume.

For more information, contact our Customer Service: 0800 704 0465.

Fragile Objects

Fragile objects are accepted, as long as they are properly identified and packed. However, if the product is damaged for any reason, GOL will not be responsible for making the reimbursement.

 

  
Please note: if you prefer, you can carry fragile objects in your carry-on.

Dangerous goods

 Explosives, gases, flammable liquids and some types of weapons are prohibited in passenger air transport. Learn more about these and other restrictions on the ANAC website.

Items that produce heat

Due to operational policy, GOL does not transport: battery operated products capable of producing extreme heat, which have the potential to cause fire if activated. Eg: underwater lanterns and welding equipment.

Products without the power source (batteries or batteries) can be transported.

Stun weapons and other dangerous items

Stun and electroshock weapons (such as tasers, for example) and items containing explosives, compressed gases and lithium batteries with a watt-hour rating of more than 160 Wh are strictly prohibited as carry-on, close-on or checked-in baggage.

Disabling devices

Pepper spray, among others, containing irritating or disabling substances are prohibited on the body, in checked or carry-on baggage.

Safety equipment

Such as suitcases, cash boxes, cash bags, among others, and which incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).

Camp stove and containers with flammable liquid

Such as briefcases, money boxes, money bags, among others, and that incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).

Biological materials

Biological materials are all elements that contain genetic information or that are classified as self-reproducing, such as patient samples, biological products, infectious substances and pathogens

To transport this type of material, contact GOLLOG for a quote. Go to the GOLLOG website.

E-cigarettes

Electronic cigarettes with batteries and personal vaporizers are not permitted in carry-on and checked baggage.

Check all the Checked Baggage product rules in their terms and conditions

See terms and conditions

The advance purchase of checked baggage allowance is available for customers booked on GOL (G3) flights.
Each passenger may purchase the checked baggage allowance of 23kg per piece in advance, not exceeding the limit of 5 pieces per passenger.
If a piece of baggage exceeds 23kg, excess baggage will be charged. The total weight of a single piece of luggage cannot exceed 45kg for flights within Brazil and 32kg for international flights.
As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat per infant (up to two years of age) are allowed as an extra allowance, free of charge. The other items are deducted from the baggage allowance or extra allowance, such as the transport of animals, sporting materials, mortal remains, etc.
Advance purchase will be available on all GOL sales channels at a promotional price for purchases outside the check-in window (48 hours before the flight).
Purchasing a checked baggage allowance is an optional service and accessory to passenger transport.
In case of rebooking the flight at the passenger's will, it will be possible to use the same checked baggage allowance purchased. If the passenger changes they domestic segment to an international segment (or vice-versa), they must check whether there is a variation in the value of the checked baggage allowance.
If you have purchased an additional checked baggage allowance but are not going to use it, you can request a refund or credit for the amount paid. The request for this refund must be made prior to departure through My Travels or the call center.
Miles are not accrued for the purchase of this product.
In case of flight rescheduling (accommodation) by the Company, it is responsible for offering the same allowances acquired on the initial flight on the new flight.
Baggage purchased in advance is individual and cannot be transferred to another passenger.

Airports, GOL Stores and Customer Relations Center.

All Smiles customers can take a carry-on weighing up to 10 kg and a personal item free of charge.
Customers in the Diamond, Gold and Silver categories and holders of Smiles Infinite and Platinum cards have exclusive benefits.

If you issued your ticket with Smiles miles and need to take more luggage, there are two ways to buy it in advance. The first is on the Smiles website, where payment can be done using miles or cash. The second is through GOL's self-service channels (website, app, totem), at the time of check-in. Purchasing through the channels described above, you guarantee a discount.

Please note: customers who buy their luggage at the airport check-in counter will pay the full amount.

Go to the Smiles website

The checked baggage benefits pertaining to your fare type, your Smiles class and your Smiles credit card are not cumulative. But don't worry. You will always receive the benefit that gives you the most. 

Example 1 (domestic flights): If you purchased a Plus fare and are a Smiles Silver member, you can check your 1st bag free of charge. If you would like to check an additional bag, you will be charged a  R$ 129,00 fee for the 2nd bag, if the fee is paid in advance.

Example 2: If you purchased a Premium Economy fare and have a Smiles Infinite credit card, you can check your 1st and 2nd bags free of charge, as per the terms of the Premium Economy fare. If you would like to check an additional bag, you will be charged a R$ 350,00 fee for the 3rd bag, if paid in advance.

Check all the Checked Baggage product rules in terms and condition.

See terms and conditions

The advance purchase of checked baggage allowance is available for customers booked on GOL (G3) flights.

Each passenger may purchase the checked baggage allowance of 23kg per piece in advance, not exceeding the limit of 5 pieces per passenger.

If a piece of baggage exceeds 23kg, excess baggage will be charged. The total weight of a single piece of luggage cannot exceed 45kg for flights within Brazil and 32kg for international flights.

As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat per infant (up to two years of age) are allowed as an extra allowance, free of charge. The other items are deducted from the baggage allowance or extra allowance, such as the transport of animals, sporting materials, mortal remains, etc.

Advance purchase will be available on all GOL sales channels at a promotional price for purchases outside the check-in window (48 hours before the flight).

Purchasing a checked baggage allowance is an optional service and accessory to passenger transport.

In case of rebooking the flight at the passenger's will, it will be possible to use the same checked baggage allowance purchased. If the passenger changes his domestic segment to an international segment (or vice-versa), he must check

whether there is a variation in the value of the checked baggage allowance. 

If you have purchased an additional checked baggage allowance but are not going to use it, you can request a refund or credit for the amount paid. The request for this refund must be made prior to departure through My Travels or the call center.

Miles are not accrued for the purchase of this product.

In case of flight rescheduling (accommodation) by the Company, it is responsible for offering the same allowances acquired on the initial flight on the new flight.

Baggage purchased in advance is individual and cannot be transferred to another passenger.

Each passenger can get up to 200 kg as excess baggage. If this limit is exceeded, the customer must ship the parts as cargo via GOLLOG.

Passengers flying with GOL airline partners will have the partners' baggage allowances honored, both for tickets purchased on GOL's channels and for tickets issued with Smiles miles.

If the customer exceeds the baggage allowance established by the partner, excess baggage will be charged in accordance with the partner's current rule.

If there is a segment operated by GOL in the same reservation/locator, there will be no baggage charges and customers will have the partners' baggage allowances honored. The same rule applies for “Multi-segment” flights, when one of the segments is operated by a partner airline.

Check the rules of GOL's partner companies.

Some unforeseen events may occur during the transport of luggage, causing delay in delivery. In these situations, our team acts promptly to locate and return luggage as quickly as possible.

Record of delay or loss of baggage

If you have not received your luggage when your flight arrives, go to the GOL Baggage Service, still in the Arrivals area, and fill in the Baggage Irregularity Report. The lost reference number will be received at the time of service or later via SMS. Keep it so you can track your baggage tracking.

Baggage search deadlines

If your baggage is not located within 7 (seven) days for a domestic flight or 21 (twenty-one) days for an international flight (from the date of the Baggage Irregularity Record), our Indemnification Center will contact you to proceed with the final indemnity.

Track your luggage

Enter the lost reference number and your first or last name. Check the personal and contact details recorded. If necessary, make changes in the “Edit” field or, if you need additional information, send a message in the “Contact your airline” field.

Track Baggage

If you received your luggage and it was damaged and/or identified that any items were missing, contact a Baggage Service service, preferably before leaving the Arrivals area, to file your claim.

It is important to remember that some damages, such as scratches, dents, missing zipper cursor, damage to the padlock, luggage logo and support nails are susceptible to wear and tear due to luggage use and can occur without failure in transport or improper handling. by GOL. In these cases, we cannot arrange for the repair or replacement of the luggage, as the damage does not compromise its use.

Luggage damage record

If you're still at the airpor

Go to GOL Baggage Service to report the damage and open the Baggage Irregularity Report. All information on how we will proceed to solve the damage will be transmitted by one of our employees during the service at the airport.

If you already left the airpor

You have 7 (seven) days (from the date of receipt of your baggage) to file the Irregularity Report. To do so, you must go to the GOL Baggage Service at the nearest airport with your damaged luggage and proof of dispatch

Record of missing items

If you're still at the airpor

If you notice an item missing from your luggage, go to the GOL Baggage Service and open the Irregularity Report. All information on how we will proceed to solve the problem will be transmitted by one of our employees during the service at the airport

If you have already left the airpor

If you only notice that items are missing from your luggage when you have already left the airport, go to the GOL Baggage Service within 7 (seven) days from the date of receipt of the bag.

Items such as cash, documents, jewelry, electronic and fragile equipment must be transported as hand luggage. We are not responsible for loss or damage to these objects.

Check out some tips so you can set your luggage in the best way:

⦁ The identification tag inserted at check-in may be lost en route to the aircraft. Therefore, personal identifications can speed up the location in cases of loss. On the outside, place your own identifier with your surname, telephone number and e-mail address and, on the inside, place a business card or a piece of paper with the same data;

⦁ Before checking your luggage, remove all tags from previous trips;

⦁ Personalize your luggage with ribbons, stickers or any other accessories that can easily identify it on the baggage claim belt and avoid exchanges;

⦁ Adapt the size of your luggage to your needs and make sure it is closed properly. Excessively overloaded baggage is in danger of breaking;

⦁ Take your valuables, fragile or indispensable (keys, documents, jewelry, money, medication, prescriptions, etc.) in your carry-on;

⦁ Ensure your items can be transported in the cabin or hold;

⦁ Photograph your checked luggage before travel.